Character-impaired individuals do their best to shift responsibility elsewhere. Your job is to keep the ball of responsibility solidly in their court.

If someone’s behavior is wrong or harmful, the rationale they offer for it is totally irrelevant.

Children are always observing. And they don’t just pay attention to what we say. What they mostly notice is what we do.

By far, the most frequent question I get about manipulators and other problem characters is: “Can they ever really change?”

When you’re entertaining various notions about why something is happening, the simplest explanation – requiring the fewest assumptions on your part – is probably the best.